Mraud Privacy Policy
How we collect, use and protect your information when you play with us.
This Mraud privacy policy explains, in plain language, how we handle the personal information you share with us as an Australian player. We know that trust matters as much as entertainment, so we set out here what we collect, why we collect it, and how we keep it safe. Wherever we mention a capability of our own — such as account verification or customer support — we describe only what we actually do, and we point you to our official channels for the fine print. Nothing in this policy should be read as a substitute for the full legal terms available through our support team.
We built this page so you can understand your rights without wading through dense legal text. If a question ever comes up that this policy does not answer, our Mraud faq covers many common queries, and our support channels are always ready to help with anything specific to your account.
What Information We Collect
When you register and play with us, we collect the details needed to open and run your account, including your name, contact details and basic identity information used for account verification. We also keep records of your transactions so that deposits and withdrawals can be processed correctly and so that our support team can assist you if a query arises about your balance or history.
Technical information, such as the device and browser you use to reach our site, helps us keep the platform stable and secure across desktop and mobile. We use this information only to operate and improve the service we provide, never to build a profile for purposes outside our own casino operations.
How We Use Your Data
We use your information to run your account, to confirm your identity through account verification when required, and to respond when you reach out through live chat or our wider customer support team. Transaction records also help us investigate and resolve any payment questions quickly and fairly.
We do not sell your personal information to third parties for marketing purposes unrelated to our own service. Where we work with payment partners to process a deposit or withdrawal — for example when you choose Bitcoin, BTC or Bank transfer as your method — only the information needed to complete that transaction is shared with them.
Why do you need my identity details?
We ask for identity information as part of account verification, which helps us confirm that the person opening and using an account is who they say they are. This step supports fair play and protects your funds, and our customer support team can explain exactly what is needed if you have documents ready to submit.
Do you share my information with anyone else?
We only share what is necessary to deliver the service, such as passing payment details to the provider handling a Bank transfer or a Bitcoin transaction. We do not pass your personal information to unrelated third parties, and any sharing that does occur is tied directly to running your account or processing your transactions.
How long do you keep my data?
We retain account and transaction information for as long as your account is active and for a period afterward, in line with standard record-keeping practice. If you have questions about a specific record, our live chat and customer support team can look into your account directly.
Can I ask what information you hold about me?
Yes. You can contact our customer support team at any time to ask what information is held on your account, and we will guide you through the process of reviewing or updating it. This is part of the same account verification framework that keeps your details accurate and secure.
Keeping Your Information Secure
Protecting player information is central to how we operate. We apply account verification steps to confirm identity before sensitive actions are completed, and our support team, reachable through live chat, is available if you ever have a concern about unusual activity on your account.
Because we support payment methods including Bitcoin, BTC and Bank transfer, we treat payment-related information with particular care, limiting it to what each transaction genuinely requires. If you would like more detail on how a specific payment method is handled, our support team can walk you through it directly rather than leaving you to guess.
Your Choices and Rights
You remain in control of the personal information you share with us. You can reach out through live chat or our wider customer support channels to ask questions about your data, request updates to your details, or raise any concern about how your account is being used.
We also encourage you to review our Terms and our Cookie Policy alongside this page, since together they describe the fuller picture of how your relationship with us works, from account setup through to everyday play. If you are weighing up whether Mraud suits how you like to play, our Mraud reviews page offers a broader look at the experience beyond privacy alone.
Cookies and Similar Technologies
Our site uses small technologies to remember your preferences and keep your session running smoothly while you browse or play. These tools are separate from the personal account information described above and are covered in more detail in our dedicated cookie notice.
We do not use these technologies to build advertising profiles beyond what is necessary to operate our own site. If you would prefer to manage these settings, your browser controls typically allow you to adjust or clear them at any time.
Updates to This Policy
We may update this Mraud privacy policy from time to time to reflect changes in how we operate or in applicable requirements. When we make a meaningful change, we aim to make the updated version available on this page so you can review it whenever you choose.
We recommend checking back periodically, particularly before you make a deposit or withdrawal, so that you always understand how your information is handled. If anything is unclear, our customer support team remains the best first point of contact.
Getting in Touch
If you have questions about this policy, about account verification, or about any of the payment methods we support, our support team is ready to help through live chat or our other customer support channels. We would rather answer a question directly than leave you searching through legal text alone.