Mraud Terms and Conditions
The rules that govern your use of our site, written plainly for players across Australia.
These Mraud terms and conditions set out the agreement between us and every visitor who browses or plays through our site. By continuing to use our pages, you accept the terms below in full. We have written them to be as clear as a legal document can be, because we would rather you understood your position than skimmed past it.
We may update this page from time to time as our services change. We recommend checking back occasionally, particularly before you make a deposit or take part in any promotion, since the version published here is always the one that applies. If any wording feels unclear, our Mraud faq covers many of the practical questions players ask us day to day.
Using our site and your account
Access to our site is intended for adults who meet the legal gambling age in this market, which is 18+. We ask every player to provide accurate information when registering, and we may carry out account verification as part of keeping the platform fair for everyone. This check exists to confirm that the person playing is who they say they are, and it protects both you and us.
You are responsible for keeping your login details private and for any activity carried out through your account. If you believe your account has been accessed without permission, you should contact us straight away so we can look into it. We provide customer support and live chat to help with exactly this kind of issue, alongside general questions about how the site works.
We reserve the right to suspend or close an account where these terms have been breached, or where we have reasonable grounds to believe the account is being misused. This is not a step we take lightly, and wherever practical we will try to explain the reason to the account holder.
Deposits, bonuses and wagering
Where we offer a welcome bonus or any other promotional offer, that offer carries its own wagering requirements, which are set out at the time the bonus is presented. We describe these types of offers in more depth on our Mraud bonus types page, including how the different formats are structured. Our VIP program rewards ongoing play, and details of how it works are available directly through our site rather than repeated here.
Payments on our site can be made using methods including Bank transfer, Bitcoin and BTC, alongside other options shown at the payment step. We do not charge our own fees for using these methods, though your bank or payment provider may apply charges outside of our control. Every transaction remains subject to standard checks before it is processed, which is part of running a secure and accountable payment system.
If a payment is declined, delayed or flagged for review, our support team is the right place to raise it. We would rather resolve a payment question quickly through live chat than leave a player waiting without an answer.
Read before you play
Review these terms alongside any promotion-specific conditions before opting in, so the wagering requirements attached to an offer are clear from the start.
Keep your details current
Update your account information whenever it changes, since accurate details make account verification and any support request much faster to resolve.
Reach out when unsure
Contact customer support or live chat if any part of these terms, a payment, or a bonus condition needs clarifying before you commit funds.
Fair play, disputes and site content
We aim to run a platform where outcomes are determined fairly and consistently for every player. Where a dispute arises over a game result, a payment or an account decision, we ask players to raise it with our support team first so it can be investigated properly. Most misunderstandings are resolved this way without needing to escalate further.
All content on our site, including text, layout and branding, belongs to us or to our licensors and may not be copied or reused without permission. This protects the work that goes into presenting our pokies catalogue, our promotional pages and every other part of the site you browse, including our live casino at Mraud section and our Mraud mobile casino experience.
We may amend, suspend or withdraw any part of the site at our discretion, including specific games or features, without this affecting the validity of the terms as a whole. Continuing to use the site after a change means you accept the terms as they then stand.
Do these terms cover every game and promotion on the site?
These terms are the general agreement covering your use of the site. Specific promotions carry their own conditions, including wagering requirements, which sit alongside this page rather than replacing it.
What happens if I disagree with a decision on my account?
Contact our customer support or live chat team first. Most account and payment questions are resolved directly through support, and this is the fastest route to a clear answer.
Can these terms change after I have registered?
Yes. We may update this page as our services evolve, and the version published here at any given time is the one that applies to your use of the site.
Where can I check how a specific bonus works?
Our bonus types page sets out the different offer formats we use, and any promotion you opt into will show its own wagering requirements at the time.
If anything in these Mraud terms and conditions still feels unclear after reading through our support pages, please get in touch before you deposit or opt into an offer. We would always rather answer a question in advance than leave a player uncertain about where they stand.